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auto close on Awaiting End user

Question asked by La-Qa on Sep 4, 2018
Latest reply on Sep 7, 2018 by Paul_Coccimiglio

Hi Team


We have a requirement that when a ticket status change to 'Awaiting End User Response' and if a user doesnot respond with in SLA t (i.e 48hrs) before sla breach then  ticket should status set to close automatically.


How can we achieve this?