CA Service Management

There are multiple service items in a request, for example:

   request status = Pending Fulfillment (1000)

   service item 1 status = Pending Review (1200)

   service item 2 status = Pending Fulfillment (1000)

In the form of "service item 1", how to get the status? 

I tried 

   _.request.status                           (return 1000)

   _.serviceoption.status()                (return 1000)

   _.formservice.status()                   (return 1000)

The reason I need to get 1200 is, I have some required field to be inputted when it is Pending Review.

Thanks.

Regards,

Chison

Hi Chison Cai,

You  can query the usm_subscription_detail table to get the individual status  for the line items

Thanks

Chitra