Clarity

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  • 1.  Error while adding text 3  values on clarity resource page

    Posted Sep 06, 2018 01:24 AM

    Hello Team ,

     

    User is receiving below error while adding the value  in Text 3  on  home -> Resource Clarity page

     

     

    Can anyone let me know what is causing this issue ?



  • 2.  Re: Error while adding text 3  values on clarity resource page

    Broadcom Employee
    Posted Sep 06, 2018 01:49 AM

    By the screenshot this seems the resource main general page on the PPM home side.

    However, by the fields available this is customized.

    The error message is related to the financial department of the resource.

    If you check the financial section of the resource, is this financially enabled? Are all financial properties set?

    Does it happen with any department field? Can it be that only happens to some departments? Can it be that the departments do contain any unsupported characters on their name:

     

     

    The following characters cannot be used in OBS unit names, department names, or location names:
    Slash (/)
    Colon (:)
    Double quote (")
    Less than (<)
    Greater than (>)
    I ran query against your database to check if any OBS unit names, department names, or location names is using those special characters. Below is the query I ran:
    SELECT *
    FROM PRJ_OBS_UNITS
    WHERE NAME LIKE '%/%' OR
    NAME LIKE '%:%' OR
    NAME LIKE '%"%' OR
    NAME LIKE '%''%' OR
    NAME LIKE '%>%' OR
    NAME LIKE '%<%'
    Regards


  • 3.  Re: Error while adding text 3  values on clarity resource page

    Broadcom Employee
    Posted Sep 06, 2018 02:24 AM

    The error message shows "odf_obs_fin_dept" attribute.

    This attribute is defined as "Department OBS" in Resource object and Project object.

     

    Please check if user set correct value to "Department OBS" in home -> Resource Clarity page ?

    If this error occurs only when user enters "France" into Text 3 attribute, I don't know why Text 3 attribute relates to "Department OBS".  Text 3 is defined as String Data type.

    Is there any customization for "Department OBS"?

    For example, any auto start process is invoked and it composes "Department OBS" value by using Text 3 value.  

     

    Regards,

    Shoichi



  • 4.  Re: Error while adding text 3  values on clarity resource page

    Posted Sep 06, 2018 02:49 AM

    Hello Shoichi ,

     

    I have checked ion home -> resource , the department OBS  is showing as Blank.

    How to decide which department OBS we need to add to the resource ?

    whose task is this to add Department OBS ?



  • 5.  Re: Error while adding text 3  values on clarity resource page
    Best Answer

    Broadcom Employee
    Posted Sep 06, 2018 04:42 AM

    Hi,

     

    Usually, I used Telescope lookup icon at Department OBS on home -> resource to select appropriate OBS.

    I do not know who should belong to which OBS. It depends on your company settings.

     

    Regards,

    Shoichi



  • 6.  Re: Error while adding text 3  values on clarity resource page

    Posted Sep 07, 2018 01:36 AM

    Thanks a lot all of you. The issue has been resolved.