I have setup an additional where and extra URL function in my incident and request forms. One limits which group can be selected based on ticket type and the other prohibits enterprise services from being selected in the configuration item field. At first glance this works like a charm. However, the user can click the Clear Filter button and bypass that. Any ideas on how to prevent a user from doing this? Could a trigger be used to enforce this?
Here is my specific code for the configuration item field, as an example:
<PDM_MACRO name=dtlLookup hdr="Configuration Item (c)" attr=affected_resource extraURL="ADDITIONAL_WHERE=(class.type <> 'Service')">