AnsweredAssumed Answered

No Contact communication Error

Question asked by sadashiv_s on Sep 6, 2018
Latest reply on Sep 12, 2018 by sadashiv_s

I have a concern that a robot gives constantly communication error but no robot inactive generated from the hub.

I am unable to understand the logic behind communication error, the communication has been lost between a HUB and Robot in my case for approx 24 hours and logs says continuously "Controller: Failed to send set_hub to spooler (communication error) " then what should the hub do in such cases? Will it generate a robot inactive or not.

 

 

Sep  5 13:33:06:243 [3688] Controller: Failed to send set_hub to spooler (communication error)

Sep  5 13:38:09:437 [3688] Controller: Failed to send set_hub to spooler (communication error)

Sep  5 13:43:11:673 [3688] Controller: Failed to send set_hub to spooler (communication error)

Sep  5 13:48:13:262 [3688] Controller: Failed to send set_hub to spooler (communication error)

Sep  5 13:53:17:007 [3688] Controller: Failed to send set_hub to spooler (communication error)

Sep  5 13:58:19:879 [3688] Controller: Failed to send set_hub to spooler (communication error)

 

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Sep  5 15:44:18:623 [3688] Controller: Failed to send set_hub to spooler (communication error)

 

In my case it doesn't only when I see logs below an Inactive alarm ---

 

Sep  5 16:30:44:240 [3688] Controller: Going down...

Sep  5 16:30:54:366 [3688] Controller: Down

 

I also understand that the agent is not able to communicate with HUB but HUB in such cases if can not connect to agent shall generate the alarm or not?

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