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Trim Custom Value in Service Desk Field Mapping

Question asked by BenLeow on Sep 7, 2018
Latest reply on Sep 11, 2018 by longkut1

Hi,

 

Wanted to check if anyone has done trim of the Custom value in Service Desk field mapping in sdgtw probes.

 

In one of the field, we want to use the Message from UIM Alarm ($Message) to the summary of the Incident, but there is a limitation on the Service desk of 100 character and we have see that in UIM Alarm some of the message has more than 100 character, due to which incident creation in ServiceDesk fails. 

 

Let me know if anyone has achieved it or not. 

 

Thanks

T

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