AnsweredAssumed Answered

Best Practices for Customer Survey Scoring

Question asked by jlhawley on Sep 7, 2018

I am searching for best practices for incident survey scoring after they are submitted and pulled via reporting. We are looking for a way to generate a score for the survey to quickly determine if it requires more investigation and to consolidate trending information/statistics. Any ideas? I was really hoping for a scoring mechanism similar to the Risk Score given in Changes where a weight and percentage can be applied to individual questions. Any suggestions would be greatly appreciated!

Outcomes