AnsweredAssumed Answered

Required CR Fields Only for Select Roles

Question asked by jlhawley on Sep 7, 2018
Latest reply on Sep 19, 2018 by cdtj

We have a custom form for Machine Name and License Key that is only available to two Roles that require that information, other roles can see the ticket just not the fields. We would like to make those two custom fields on the custom forms required for the technicians that see it when opened. Is there a way, via data partition, form mods, custom Request Area etc. to require those two fields only for the two Roles that see it? We don't want it required for others as they won't be able to fill it out if we use the status transition requirement. Any suggestions would be greatly appreciated!