AnsweredAssumed Answered

Closed Status Sync Error

Question asked by diegojacob on Sep 11, 2018
Latest reply on Sep 13, 2018 by oyapa01

Hey, guys,


The SDM Incident Configuration for status values have been set with the default values.


However, when the ticket is closed on the SDM side, the closed status is not synchronized in the USS / Catalog.


In attempting to troubleshoot the problem I ended up restarting the Catalog but the status still not be synchronized properly.




Are there any additional steps that I need to perform in order for the closed status to be synchronized?