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custom date field to be added in TEXT_API

Question asked by mayur.malhotra.1 on Sep 11, 2018
Latest reply on Sep 13, 2018 by mayur.malhotra.1

Hello ,

 

We need to add custom field zsourcedate field which is date field in CA Service Desk in TEXT_API. So that we can send custom date time through email for this field.

I have added field in TEXT_API as REQUEST.SOURCEDATE=zsourcedate.date

 

I am trying to send email as %SOURCEDATE=09/11/2018 09:50 am but still this date/time is not updating in the ticket.

Is there any other format to be send or something needs to be done. In CA Service Desk web, we are able to enter the format as  09/11/2018 09:50 am.

 

Any idea?

 

Thanks

MM 

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