We need to add custom field zsourcedate field which is date field in CA Service Desk in TEXT_API. So that we can send custom date time through email for this field.
I have added field in TEXT_API as REQUEST.SOURCEDATE=zsourcedate.date
I am trying to send email as %SOURCEDATE=09/11/2018 09:50 am but still this date/time is not updating in the ticket.
Is there any other format to be send or something needs to be done. In CA Service Desk web, we are able to enter the format as 09/11/2018 09:50 am.