AnsweredAssumed Answered

Make Template with major_incident Checked

Question asked by jlhawley on Sep 11, 2018
Latest reply on Sep 12, 2018 by Chi_Chen

I am looking into allowing creation of templates with the field major_incident checked. First question I have is what is the reasoning for having this enabled to where no ticket templates can be created with this checked? We have them set to Cancelled so I can pull only active ones. If there is no real repercussion, would I just flip the "Yes" and "No" in the source code (if this is the place)?

<PDM_IF "$args.template_name" == "">
<PDM_MACRO name=dtlCheckbox hdr="External Impact" attr=major_incident evt="='crossval_tempate_name_major_incident(this);'" off="No" on="Yes">
<PDM_ELSE>
<PDM_MACRO name=dtlCheckboxReadonly hdr="External Impact" attr=major_incident off="No" on="Yes">
</PDM_IF>

Outcomes