DX Unified Infrastructure Management

So, Spectrumgtw probes is sending alarms to CA UIM, we have configured using the sdgtw to raise auto ticket. 

Now if we manual assign a spectrum alarms, ticket are raised, but we need this to be automated so that the alarm are assigned and tickets are raised. 

For other probes, we use the AO to auto assgined the alarms and auto ticketing is working fine.As the other alarms are NAS based alarm, hence this assignment is working, but doesn't work for Spectrumgtw probes events. 

Also on the sdgtw raw Configure, create_incidents_for_spectrum_alarms key is set to yes. 

Been going through the communities and CA wiki and doing loads of RD but no sucess so far. 

Anyone has any idea or has done the same, Please let me know. 

Thanks

Toshi

Toshi -

Spectrum alarms are sent to the ems probe from the spectrumgtw probe.  They are never processed by the nas probe.  For this reason, you have to create an ems alarm rule to assign the sdgtw user to the Spectrum alarms that you want the sdgtw probe to create tickets for in your configured Service Desk application.  That is in addition to setting the create_incidents_for_spectrum_alarms key to yes in the sdgtw.cfg file.

For more information on creating ems alarm rules, you can review the following set of ems Wiki documents:

Creating Event and Alarm Rules with the XML Rule Catalogs

ems Rule Method Reference

ems Event Handling and EMMessage Structure

Rule Use Cases

Hope this helps.