We have a catalog structure that currently contains 5 levels with Service Options being available on levels 3 to 5 depending on the service line and action required.
The events for notifications and calling PAM process all trigger correctly.
We then tried to add a 6th Level. The catalog allows us to do so, but none of the events trigger and there is no record of any error in any of the logs.
The only thing we could find is that the Path field in the usm_rate_definition table has to contain less than a certain amount of characters (limit unknown but it is between 30 and 35) for an event to be triggered successfully. Each level has a path value of 5 characters and there is a '/' between each of them.
5 levels plus 4 slashes = 29 characters - events triggered
6 levels plus 5 slashes = 35 characters - events not triggered
Does anyone have any understanding as to what would be causing this or how to fix this?