lynka01

End of Service Announcement for CA Agile Central On Premise

Discussion created by lynka01 Employee on Sep 12, 2018

CA Agile Central On Premise

 

September 12, 2018

 

To:            CA Agile Central (On Premise) Customers

From:       The CA Technologies Agile Central Product Team

Subject:   End of Service Announcement for CA Agile Central v2016.1 (and older), v2016.2, and v2017.1

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. To provide you greater flexibility in your upgrade planning process and in accordance with the CA Support Policy and Terms available at CA Support Online please consider this email your written notification that we are discontinuing technical support for the following previously released CA Agile Central On Premise versions as of the dates listed below. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Agile Central On Premise. After the respective End of Service Dates listed below, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

 

Version

End of Service Date

CA Agile Central older than 2016.1, all patch levels, all languages

October 31st, 2018

CA Agile Central 2016.1, all patch levels, all languages

October 31st, 2018

CA Agile Central 2016.2, all patch levels, all languages

December 31, 2018

CA Agile Central 2017.1, all patch levels, all languages

April 1st, 2019

 

At this time, we encourage you to plan for the migration to CA Agile Central On Premise 2018.1 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Agile Central On Premise 2018.1, please visit the CA Agile Central On Premise 2018.1 pages at CA Support Online (https://support.ca.com).

 

As CA Technologies would like to make your upgrade to CA Agile Central On Premise 2018.1 as straightforward as possible, we are offering the following:

  • The latest supported Version/Release of CA Agile Central On Premise 2018.1, at no charge, as long as you have an active maintenance contract for CA Agile Central. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Agile Central pages at CA Support Online.
  • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete. Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on www.ca.com/services. Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office.
  • CA Extended Support, a CA Technologies support offering, extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available to On-Premise customers for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone. Please visit the website at CA Support Online for more information.

 

If you have any questions regarding the support schedule, please contact CA Agile Central Technical Support at CA Support Online. Our Technical Support Lifecycle Policy is also available at this site.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

 

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