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User management in SaaS with SSO

Question asked by InfiniteLoop on Sep 12, 2018
Latest reply on Nov 6, 2018 by Jeanne_Gaskill_CA_Clarity_Support


Good morning! 


We are new users of CA PPM and have a SaaS tenant. We are expecting to enable SSO with Microsoft ADFS for the production environment but I have some questions:

- Currently we're only working with the dev environment and the production is with OOTB configuration. When is advisable to enable the SSO configuration? When we finish to configure everything in the prod environment or can we enable it and when everything is migrated we have the authentication working?

- If SSO is enable, is possible to login with local users like OOTB 'admin' account?

- What are the alternatives to load users from an human resource system/LDAP query and keep them updated? 

- If SSO is enable, how the user management is changed? I read somewhere in documentation that if PPM is behind On Demand portal all user configuration should be done in OD portal, it means that I won't be able to upload users through XOG or create them manually in PPM interface?


Thanks for your help!