CA Service Management

  • 1.  Knowledge zresolver showing ticket assigne groups

    Posted Sep 14, 2018 02:47 AM

    Hi,

     

    we are using R17.0

     

    on detail_in.htmpl we have a customization on solution page(xx_solnalg_tab.htmpl) of knowledge tab.

     

    on xx_solnalgtab.htmpl we have a custom lookup field "zresolved".

     

    when we try to click on this zresolved field its only showing the ticket assignee groups instead of showing all groups.

     

    Note: on ticket group we have a customization that when ticket group is filled it should show the members of that group for ticket assignee.

     

    Is it something because of this zresolved field showing the assignee belonging groups only.

     

    could anyone here can help how to restrict so that zresolved field should show all groups irrespective of ticket assignee belongs to.

     

    Thank you



  • 2.  Re: Knowledge zresolver showing ticket assigne groups

    Broadcom Employee
    Posted Sep 14, 2018 10:30 AM

    Subbarao, in order for guys to take a look at this, I think you would need to upload

    detail_in.htmpl

    xx_solnalgtab.htmpl

    and the schema for zresolved here.

    Thanks _Chi