AnsweredAssumed Answered

Delete Devices in USM not working

Question asked by dick.cooman on Sep 14, 2018
Latest reply on Sep 19, 2018 by Yu_Ishitani

We are running UIM 8.5.1.  I have devices in USM that are not real, like ones with the name "".  I am trying to remove them by following the directions on this document:


Delete Devices in USM - CA Unified Infrastructure Management - 8.5.1 - CA Technologies Documentation 


I select one device like this and then select "Delete Selected" from the action menu.  I keep "Prevent Rediscovery" and all other boxes in the form checked.  When I click "OK", the device disappears from the inventory grid.  A little while later, I log in again and the device is back.  I log in as the customer using their contact login and the device is still in USM and the CABI Inventory Dashboard. 


What am I missing?  How can I clean up these junk devices?  I have no idea how they got in there in the first place.