Test Data Manager

Installed TDM tool and trying to Implement the capabilities for validation, when am trying to generate sample data It's throwing me an error like   "Could not perform the action because of an internal server problem. Refer to logs for more information. "

Hi,

     To debug this issue I would start by reviewing the startup.log in this folder %programdata%\CA\CA Test Data Manager Portal\logs and look for errors for any component that may not have started correctly.

Regards

Keith

HI Keith,

I went through logs under TDM generator, last line of log says " Skipping re-initialization of Logback, because we are using logback xml configuration which is already initialized "

Regards,

Rahul.T

log says "Encrypt One Block" after trying to publish

Hi

  if you email me the logs I will review them, this is my email address Keith.puzey@ca.com

regards

keith

Hi Keith,

Sent log file to the given Email.

Thanks,

Rahul

HI,

   I'm afraid i haven't received the log files and i don't see them in the CA Spam filter could you please resend them.

Regards

Keith

The logback and encrypt one block messages can be safely ignored.

You may want to start portal in debug and open a support ticket if Keith is unable to provide a solution. However, based on the error message, simply restarting portal may correct the problem, in which case it might not be reproducible after configuring debug as that requires a restart.

Thanks Sean, I'll try to restart the services of TDM portal. Also, created ticket with CA as well.