CA Service Management

  • 1.  Data Migration from HP Service Manager to CA SDM

    Posted Sep 17, 2018 03:53 AM

    Hi,

     

     Are you aware if we have attempted migration of historical data from HP Service Manager 9.x to CA SDM (any version preferably the latest i.e 17.x) 

     

    Regds,

    Ashutosh.



  • 2.  Re: Data Migration from HP Service Manager to CA SDM

    Posted Sep 19, 2018 02:21 AM

    Any update.... 



  • 3.  Re: Data Migration from HP Service Manager to CA SDM

    Posted Sep 24, 2018 10:36 AM

    Hi

    As far as I am Aware, CA Normalized Integration Management for Service Management supports HP Service Manager 9.30 and 9.32 as well as  SDM (12.6-12.9). Regarding SDM, it is SOAP and REST Webservice based, so I assume that 17.0,17.1 are working as well.

    https://docops.ca.com/display/NIMSM30/Supported+Service+Management+Products

    It might be instrumented to extract ticket infomation from HP and Import it into SDM.

    Beside this I'm not aware  of any ootb solution.

    Regards

    .......Michael



  • 4.  Re: Data Migration from HP Service Manager to CA SDM

    Broadcom Employee
    Posted Sep 25, 2018 05:18 AM