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Highlight Specific Tickets Within Incident List Queue

Question asked by TheKatherine on Sep 18, 2018
Latest reply on Sep 18, 2018 by Paul_Coccimiglio

Is there a way for me to have specific call tickets highlighted or flagged on the Incident List page/form? Can it be done using a stored query on the scoreboard or custom code within the list_cr form file itself?


This would be something similar to the VIP function but I want it to be highlighted or flagged based upon a category and not a person.




For example:

If call ticket category = "Delivered to Wrong Store" then highlight (color=yellow) 




thank you