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Service desk BOXI Reports

Question asked by shwetha.gowda on Sep 19, 2018
Latest reply on Sep 24, 2018 by Paul_Coccimiglio

Hi Team,

This is regarding the Time calculation for the service desk tickets from open date to resolve date in the BOXI Reports.
If we need to exclude the Waiting status from the BOXi Reports.
Kindly provide the formula, so that we can exclude the time when the status is changed to Waiting from open date to resolve date.