Automic Workload Automation

I'm having a file transfer issue, please help

One Automation (UC4) v10.0.4.build 508  in QA environment

Sporatic file transfer (JOBF) errors occuring from Windows server to Linux Server, with the following .REP error

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2018-09-19 12:43:02 - U0011124 Selection started with filter 'D:\EBS\Inbound\GP\GP_201809191221.dat' ...
2018-09-19 12:43:02 - U0011125 'D:\EBS\Inbound\GP\GP_201809191221.dat'
2018-09-19 12:43:02 - U0011126 Files selected: '1'.
2018-09-19 12:43:02 - U0011409 FT '5860423': FileTransfer ended abnormally.

below are the "details" from the failed JOBF

FileTransfer
Host (S) EDI01
Login (S) (qa\saautomic)
File name (S) D:\EBS\Inbound\GP\GP_201809191221.dat
Host (D) SCQAP1QAI
Login (D) (automic)
File name (D) /oracle/shareddata/QA/rtr/in/edi/active/ECEINI_GP_201809191221.dat
File size 0
Files 1/1
Records 11
Successful 0
Compression No
Express Deactivated
Consumption 1

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Approx 1 out of 10 transfers from same source to same dest are failing

I reran with the same file and the transfer worked:

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2018-09-19 14:20:03 - U0011124 Selection started with filter 'D:\EBS\Inbound\GP\GP_201809191221.dat' ...
2018-09-19 14:20:03 - U0011125 'D:\EBS\Inbound\GP\GP_201809191221.dat'
2018-09-19 14:20:03 - U0011126 Files selected: '1'.
2018-09-19 14:20:03 - U0011133 OK '4836' Bytes, '11' Records for file 'D:\EBS\Inbound\GP\GP_201809191221.dat'->'/oracle/shareddata/QA/rtr/in/edi/active/ECEINI_GP_201809191221.dat' transferred. Duration '00:00:00'.
2018-09-19 14:20:03 - U0011408 FT '5861424': FileTransfer completed.

below are the details from this successful job

FileTransfer
Host (S) EDI01
Login (S) (qa\saautomic)
File name (S) D:\EBS\Inbound\GP\GP_201809191221.dat
Host (D) SCQAP3QAI
Login (D) (automic)
File name (D) /oracle/shareddata/QA/rtr/in/edi/active/ECEINI_GP_201809191221.dat
File size 4836
Files 1/1
Records 11
Successful 1
Transferred 100% (4836/4836)
Compression No
Compressed 0%
Express Deactivated
Consumption 1

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JOBF is set to "OVERWRITE" any files on the destination, but files are removed after any successfully processing that occurs after this transfer job.

I'm assuming from this that the destination in the JOBF has a Hostgroup with a few UNIX agents in it that can all write to the same share?

So, are all the failures happening when the destination agent is resolved to: SCQAP1QAI ?

In the successful run we can see that it ran against destination agent: SCQAP3QAI

I would first look to see if the failures are always when the destination is SCQAP1QAI and make sure that share accessible from that server. Secondly I would check that Agent log to see if there is any additional information about why the JOBF failed.

Lastly, If it fails again I would try to restart it again and make sure it uses the same destination agent the second time. Maybe the file isn't available yet or it isn't stable.

2 failures have occurred to date.  First one (below) on SCQAP2QAI and the second on SCQAP2QAI.  I have never seen this error before this.  I will investigate/test your suggestions.

2018-09-18 17:07:43 - U0011124 Selection started with filter 'D:\EBS\Inbound\GP\GP_201809181646.dat' ...

2018-09-18 17:07:44 - U0011125   'D:\EBS\Inbound\GP\GP_201809181646.dat'

2018-09-18 17:07:44 - U0011126 Files selected: '1'.

2018-09-18 17:07:44 - U0011409 FT '5859774': FileTransfer ended abnormally.  (SCQAP2QAI)

Karen French

Automic UC4 Enterprise Scheduling

Office: 614.492.7491   Cell: 614-949-6984

Email:  Karen.French@bobevansfoods.com

Hi KARENFRENCH611079 

Were you able to track down the issue? or if its still occurring with that same agent (or others agent now)?