DX NetOps

  • 1.  SR Admin service keeps terminating unexpectedly.

    Posted Sep 19, 2018 09:49 PM

    Hi, SR Admin keeps terminating. Are there any specific logs for SR Admin? I cannot see anything unusual in VNM.out. 

     

    I have found the following in the windows event logs:

     

     

    control manager[error] 7034 The SPECTRUM Remote Admin service terminated unexpectedly.It has done this 32 time(s).

     

     

     

    error[error] 1000 Faulting application name: sradmin.exe, version: 10.2.3.0,time stamp: 0x5a8c605fFaulting module name: ntdll.dll, version: 6.3.9600.16408,time stamp: 0x523d45faException code: 0xc0000374Fault offset: 0x000e2fd8Faulting process id: 0x458Faulting application start time: 0x01d44fa9bc191f19Faulting application path:C:\Program Files (x86)\SRAdmin\sradmin.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: f3063f42-bba9-11e8-80e6-005056ae4968Faulting package full name: Faulting package-relative application ID:

     

     

     

     

    I have restarted the server, but the issue is back again. I am thinking of re-installing SR Admin again. 

    Any ideas as to what is causing this? 



  • 2.  Re: SR Admin service keeps terminating unexpectedly.
    Best Answer

    Broadcom Employee
    Posted Sep 20, 2018 06:40 AM

    Hi Shanil5,

     

    If you have custom NCM Device Families and you run the NCM tasks, then they might be the reason the SRAdmin application is crashing.

    Development is working to fix the code.

     

    Thanks,

    Silvio