Hi derrickdn!
There are two connectors for ALM, you seem to be using the GT HPE ALM Service?
We recommend that you connect using the REST API. It's the simpler method and does not require any service installation. (Or do you need special features such as importing BPTs? Only then you'd use the GT HPE ALM Service.)
Please try again with the connector named "HP Application Lifecycle Management". Under URL, please enter the server URL without qcbin/ and without any JSP page, for example, just http://qc12-prod:8080.
Here is more info if you have questions about configuring the connector:
Configure Lifecycle Tool Integration - CA Agile Requirements Designer - 2.9 - CA Technologies Documentation
Integrate With HPE ALM (REST) - CA Agile Requirements Designer - 2.9 - CA Technologies Documentation
Does that work for you?
Best regards,
Ruth