Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in non-IT use cases. This was an excellent session by a very advanced-maturity CASM organization.
This is the first in a series of Community webcasts focused on "Enterprise Service Management", featuring customers sharing how they have increased the value they receive from the products by expanding use beyond a traditional ITSM role, into non-IT use cases. Learn some ways you may get additional value from the products. Click HERE to watch recording.