AnsweredAssumed Answered

How i can make a custom button for copying tickets?

Question asked by varelafpy on Sep 25, 2018
Latest reply on Oct 12, 2018 by varelafpy


W SVR 2012 R2

SDM 14.1 


The target: 

Make a button that copy a request, and the attached fields, and the properties.

I read this How to Copy Entries in Custom LRel table  with this i can copy the attached fields of the tickets (with rigth click-copy) but i want to have the same function in a button directly in detail_cr.


the obstacle: i don't know how to call the function copy_cr_site in the button that i created.

i make this..

<PDM_MACRO name=button Caption="Crear copia[!eaI]" Func="copy_cr_site()" hotkey_name="Create copia[!eaI]" ID=ITIL_REQUEST> but it doesn't work.


Please help.