CA Service Management

Hi,

my customer is searching for a way to limit the access rights of an end user.

The user must be able to submit a new request. But after submitting, he must not be able to Copy, Edit or Cancel this request, no matter what status it has.

Is there a way to limit the rights? And can this be done specific for one category? 

Any ideas are very appreciated.

Thanks,

Markus

Good Morning Markus.

A partially answer is:
In SC/Catalog/Config/Request Management Configuration (request)
You can set 'roles' for 'Access Control:' like e.g. Cancel Request and Delete Request

And as to your other question 'And can this be done specific for one category?'.
As far as I know, this is something possibly for another release of the product.
For which you might want to addn an Idea in this same Community?

Thanks and kind regards, Louis.

Hi Louis,

Thanks for this information, I will try it.

Best regards,

Markus

Markus Hergeth

CA Technologies

Senior Consultant

CA Deutschland GmbH | Reichenbachstr. 2 | 85737 Ismaning | Germany

Office: +49 (0)89 – 9961-9043 | Mobile: +49 (0)170 8538 552 | Markus.Hergeth@ca.com <mailto:Markus.Hergeth@ca.com>

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