Symantec Access Management

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  • 1.  Case Management Queuing Server Management Connectivity

    Posted Sep 27, 2018 05:29 AM

    Hi

     

    I have been trying to change the server on the "CA Advanced Authentication



  • 2.  Re: Case Management Queuing Server Management Connectivity

    Broadcom Employee
    Posted Sep 28, 2018 10:54 AM

    This sounds like the view or cache was not updated.  Does either refreshing the session, logging off/on or restarting the server update the value?



  • 3.  Re: Case Management Queuing Server Management Connectivity

    Posted Oct 02, 2018 05:49 AM

    LAVST01 Tried refreshing the cache after changing the value but it does not change it. It remains as the old value even after refreshing the cache.



  • 4.  Re: Case Management Queuing Server Management Connectivity

    Broadcom Employee
    Posted Sep 28, 2018 10:56 AM

    Hi Neo, There are bugs in the admin console related to the look and feel in this section where you are making the changes. After making the server host name change do you see the new server creating logs or is it that still the older server is creating logs or have you validated that the new server is taking requests now ?

     

    Thanks

    Awijit



  • 5.  Re: Case Management Queuing Server Management Connectivity

    Posted Oct 02, 2018 05:53 AM

    sudaw01 It is the older server creating logs even after trying to change it to the new one. It does not update to the new one.



  • 6.  RE: Re: Case Management Queuing Server Management Connectivity

    Posted Jun 25, 2020 05:36 AM
    Hi,

    Did you find any solution on this, i'm also facing same issue , not able to update new server name .

    Regards
    venkatesh
    Original Message


  • 7.  RE: Re: Case Management Queuing Server Management Connectivity

    Broadcom Employee
    Posted Jun 26, 2020 08:46 AM
    This is a cosmetic issue and nothing functional is broken because of this, the instances are updated properly in back-end. This behavior in product still exists.
    Original Message