AnsweredAssumed Answered

Looking for alternative ways of doing a Service Desk upgrade

Question asked by BenSnook on Sep 27, 2018
Latest reply on Oct 1, 2018 by Raghu.Rudraraju

I'm looking for different ways to do upgrade to 17.1 cumulative 1 from 14.1. We recently tried to upgrade and had issues with the installation and were unsuccessful.


We are trying to go to not only a new version but also High Availability at the same time. The biggest issue is the downtime/ready only access that our end users have to experience after we migrate the DB to the new SQL server. Ideally we would like to be able to do some kind of incremental data migration. The ideal scenario would be to copy the DB to the new SQL server, run the configuration of an existing install of 14.1 on the new servers to point to the new SQL server. Run the install for 17.1 on all servers, run the install of 17.1 cumulative 1 on all servers. Then migrate any data that has been added to the current SD SQL server in the time taken for the install over to the new DB.


Any suggestions greatly appreciated as we need to get this installed before the end of the year.