CA Service Management

Hi All,

   Now a days we are facing various types of issues in internet explorer and recently from google chrome as well while using ca service catalog and USS (Unified self Service). can anyone help us to resolve all this

Browser Issue:

1.       For some users are getting Submit Button is Disabled or like color showing greyed
2.       while taking Report an Issue -> Category is constantly loading 
3.       Icons inside “Request for Service” does not appear properly and if it is appear then some users are not able to click on that

                          4  Some users are not able to see the Announcements

System Configuration

      USS Server OS Version : windows server 2012 R2 Standard 64 bit

     Catalog Server OS Version : windows server 2012 R2 Standard 64 bit

      IE version : 11.96      

End Users System Config

      windows 10

IE version : 11.228

IE Version : 11.96

IE Version : 11.

You didn't mention the software versions used and whether they're compatible with the browser versions that you reported. Is there any browser that doesn't exhibit these problems on the pages you tested ?

how to check the version of catalog and USS

Praveen,

Strangely enough - I'm not finding a help About for USS, maybe I overlooked some place obvious.

For Catalog ->  It is in  the  About hyperlink at the right bottom corner of your Catalog screen, after you login to Catalog.

_R

Hi Praveen,

About your questions:

For some users are getting Submit Button is Disabled or like color showing greyed

Answer: The following documents are related:

The "SUBMIT" button on the Unified-Self Service (U - CA Knowledge 

The "SUBMIT" button in the Unified-Self Service (U - CA Knowledge 

cannot submit catalog request via USS UI with IE1 - CA Knowledge 

while taking Report an Issue -> Category is constantly loading

Answer: This might be related to an integration problem between Catalog and SDM. I would recommend you reproduce the issue and check the view.log from Catalog server to determine the cause

Icons inside “Request for Service” does not appear properly and if it is appear then some users are not able to click on that

Answer: From the screenshot I can see there is something at the bottom. Please scroll down to check if the form is below.

Some users are not able to see the Announcements

Answer: This might be related to the email set for the same user in SDM and USS. See:

Announcements don't appear in Unified Self-Service - CA Knowledge 

Hope this helps.

Regards,

Pablo