Symantec Access Management

CA Risk Authentication Response Times

  • 1.  CA Risk Authentication Response Times

    Posted Sep 29, 2018 04:20 AM

    Hi,

    Trust you are well.
    I have CA Risk Authentication on my environment which consists of 6 servers that all have Risk Evaluation services. We also have a load balancer that distributes the load to each node.

    However, I am experiencing a challenge to determine the cause of slow Risk Evaluations on the servers. Our Database was recently moved to Exadata, the performance on the DB is out if this world.

    Is there a config that controls the response times for risk evaluations?
    On a normal day our responses used to be around 300 to 400ms. We are now averaging 1300 to 1700ms which is very slow in my environment.

    At times, I found that rebooting the entire server tends to resolve the issue. Or rebooting the connectivity issue.

    Have you ever experienced something like this before?