CA Service Management

Hello 

We are using SD 17.1. When i have changed in "zcat _grp" and "zcat_grp_map" files and after changing in these file i have run these command "pdm_bounce -r spel" and "pdm_d_refresh" and its run successfully without any error message.

When i run "pdm_status" command and i am getting this error "Method Engine (spel_srvr) Not Running".

Any solution for this.

stdlog should have some info why the spel server can't start...most likely some syntax error in the files you changed.

If you revert back the changes you did, does everything run OK?

Hello Brian

thanks for your reply brain and chi chen

Everything run ok but spel_srvr is not running.

while checking in stdlog we are getting this message.

10/03 15:18:55.89 P**SDMTEST proctor_P****SDMTES 13816 SIGNIFICANT pdm_process.c 927 Process stopped (C:/PROGRA~2/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:PNBSDMTEST return: 999
10/03 15:18:55.89P**SDMTEST proctor_P**SDMTEST 13816 SIGNIFICANT pdm_process.c 936 Stopped: C:/PROGRA~2/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:P**SDMTEST
10/03 15:18:56.42 P**SDMTESTpdm_d_mgr 24260 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting
10/03 15:18:56.42 P**SDMTEST pdm_d_mgr 24260 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/spel_srvr -l spelsrvr -r rpc_srvr:PNBSDMTEST
10/03 15:18:56.45P**SDMTEST proctor_P**SDMTEST 13816 SIGNIFICANT pdm_process.c 575 Process Started (9432):C:/PROGRA~2/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:P**SDMTEST

thanks

manish

manishkmr2480 

Do you get any type of error message if you try to start SPEL_SRVR manually via a command prompt with the following command:

spel_srvr -l spelsrvr -r rpc_srvr:PNBSDMTEST

Hello Paul

thanks for rply

while running this command we are getting below mentioned error and how can we increase this memory.

C:/PROGRA~2/CA/SERVIC~1/site/mods/majic/zcat_grp.spl (5) at ""CO_Karnal" (memory exhausted)
C:/PROGRA~2/CA/SERVIC~1/site/mods/majic/zcat_grp_map.spl (5) at ""CO_Karnal" (memory exhausted)

10/05 17:17:31.25 P****DMTEST spelsrvr 15228 FATAL spel_srvr.c 306 Could not parse file

thanks

manish

I don't think it is a memory issue. The last message

10/05 17:17:31.25 P****DMTEST spelsrvr 15228 FATAL spel_srvr.c 306 Could not parse file

says spelsrvr can't parse your custom spel code. Maybe take another look at these spl files?

manishkmr2480 

If the following files are removed from the SITE\MODS\MAJIC directory, does SPELSRVR start successfully:

zcat_grp.spl

zcat_grp_map.spl

Hello Paul

Its working after removing these files but these files are required for call flow, also while entering some data it's working fine but after adding a few more lines in the spel code its gives an error of memory exhaust.

regards

manish

manishkmr2480 

Then these two (2) SPEL files need to be examined closely to determine the syntax errors.

Perhaps you can attached the SPEL files to this post and someone else from the CA Service Management community that is better versed in SPEL coding can take a look.

Hello 

I have attached spel file which we are using our environment.

thanks

manish

TMACUL

Hello TMACUL,

Kindly help for this problem.

While i am changing in zcat file is not running. Can you help me how to create zcat file for service desk groups and how the function work.

Thanks 

Manish

Hi,

instead of having hardcoded constraints I suggest you to publish new attributes to use them as controlling switches, ex:

pcat.z_access (int)
cnt.z_access (int)

then use constraint like:

if ((category.z_access == 1) && ((group.z_access != 1) || (is_null(group.z_access))) {
    // your error message
} else if ((category.z_access == 2) && ((group.z_access != 2) || (is_null(group.z_access))) {
    // another error message
} // etc...

Regards.

Hello Cdtj,

thanks for your reply.

We are not using integer values. Can you help for string values. Like i have two file zcat_grp and zcat_grp_map and both files have this kind of values

if((category.sym=="Digital Banking Division.ATM Monitoring" ||category.sym=="Digital Banking Division.ATM Monitoring.ATM Functionality/ Uptime/ FLM services"  ||category.sym=="Digital Banking Division.ATM Monitoring.ATM ID Creation/Deletion" || category.sym=="Digital Banking Division.ATM Monitoring.ATM Site/ Machine/ Infrastructure" || category.sym=="Digital Banking Division.ATM Monitoring.Cash Management at ATMs") && !is_null(group) && (group.last_name!="ATM-Monitoring") && (group.last_name!="ZO_Agra") && (group.last_name!="ZO_Bhopal") && (group.last_name!="ZO_Chandigarh") && (group.last_name!="ZO_Chennai") && (group.last_name!="ZO_Delhi") && (group.last_name!="ZO_Jaipur") && (group.last_name!="ZO_Kolkata") && (group.last_name!="ZO_Lucknow") && (group.last_name!="ZO_Ludhiana") && (group.last_name!="ZO_Meerut") && (group.last_name!="ZO_Mumbai") && (group.last_name!="ZO_Patna") && (group.last_name!="ZO_Shimla") && (group.last_name!="CO_Agra"))

how can i call this values from controlling switch. Kindly suggest.

Thanks

Manish

I meant to use new attribute instead of listed, because having a lot of hardcoded strings is hard to maintain and is not opmimal for service resources.

Good Morning Manish.

Please check on the following, somewhat formal kind of statement:
This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.
Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.
More likely, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.
Therefor I need to ask you to consider to open a 'standard' case.
Through which you can get 'standard' and 'full-service' follow-up by our Support Teams.

Thanks in advance for your understanding and kind regards, Louis.

thanks for reply louis.

We have already open this case on ca support but they didn't support in any customization.

Thanks

Manish