CA Service Management

Hello, 

I am working in R17.1 and I have a question. is It possible to capture the last comment act_log, type LOG with a action macro of a request (macro status workflow task), and save this last comment in a request field, for example description?.

Regards.

Have you considered doing it with some Javascript in the detail_alg.htmpl file?

Hello, 

I will prefer to do with a action macro. I don't controller the javascript, and I don't know how do it.

Regards.

If I haven't misunderstood, this knowledge article may help: KB000054154

Hi Karen, 

Yes, more or less, I need this, but Can I use the @{call_req_id.act_log_all.0.description} variable in a action macro?

I think thaat this variable is for use in notification templates. I will test it in action macro.

Regards.

Any more ideas?

Do you simply want to display the last log comment in the detail_form or do you want access to it for other notifications, etc?

Hello, 

I simply want to create a action macro that this macro capture the last log comment in a variable, and the macro save the variable content in a field (for example zlastlog field). This field will be to show in a form, for example detail_in.htmpl.

do you understand me?

Thanks, 

Regards.

you could do it like this...

add a spel trigger for alg object for insert operation that the "description" of the activity log is assigned to zlastlog.

then you action macro can simply set the incident description as zlastlog

Hello

Could you give me the source code for trigger and action macro, please?

Regards.

Sure, here you go.

Steps:

1. Add zAlgComment to cr schema and publish changes (should be a string with length 4000)

2. Create a zAlg.mod and zAlg.spl file and place in nx_root/site/mods/magic directory of all sdm servers

3. Restart sdm services

zAlg.mod file

MODIFY alg  POST_CI zCRComment(call_req_id,description) 10000 FILTER(type == "LOG" && EVENT("INSERT UPDATE"));

zAlg.spl file

alg::zCRComment(...)
{
  string method,persid,description;
  uuid  who;
  method ="alg::zCRComment";
  logf(MILESTONE, "%s started", method);

  persid = argv[3];
  description = argv[6];

  send_wait(0,top_object(), "call_attr", "cnt", "current_user_id");
  who=msg[0];
 
  send_wait(0, top_object(), "call_attr", "api", "update_object_super", who, persid, 0, "zAlgComment", description);

  logf(MILESTONE, "%s ended", method);
}

Hello, 

Thanks for the code. Today, I will test and I will report the results.

Regards.

Thanks friend, 

Great!!!!!. Works nice.

Best Regads.

You’re welcome!

Hi Grant one question more

if is it possible to indicate in the spel code only the last comment checked how internal?

Regards.