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Parent tickets in resolved status

Question asked by john.herrera on Oct 1, 2018
Latest reply on Oct 1, 2018 by Chi_Chen

Hello people


I have a parent ticket with (n) number of child tickets, when people resolved the parent ticket i use an spel code that inherits the Configuration_Item and the resolution_code to the childs tickets, but some analist continue update childrens tickets at the parent ticket in resolved status, some of them without Configuration Item.

When the incident administrator uses the close to the chidren utility it fails couse the configuration item is mandatory.


How can I deny update childs when the parent is in resolved status?