I have installed Nimsoft agents on a windows server, but the server is not getting reflect in Infrastructure manager. What can be the solution for this issue?
upon startup the robot is supposed to report into the hub, most likely that process if failing.
ensure the ports are open in both directions
to test remote into hub and telnet <robot ip address>:48000 and then 48002
then remote into robot and try it with the hub's IP address.
At the problem robot:
stop the nimsoft robot watcher service
default location: C:\Program Files (x86)\Nimsoft\robot
set loglevel = 3
start the nimsoft robot watcher service
check controller.log, default location same as above.
Firewall Port Referencehttps://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/pre-installation-planning/firewall-port-reference
What are the ports used by Nimsoft?Document ID : KB000034617https://comm.support.ca.com/kb/what-are-the-ports-used-by-nimsoft/kb000034617
How do you installed?
Can you please check the robot.cfg to see if all the informations about IP Address is ok?
Its just robots, or secondary hubs?
It is a Robot and not a hub server, I verified the IP.
Will Check the robot.cfg
There is some problem with configuration. I have observed that the robot.cfg for this server is not as that of the other robots.
Please suggest the solution for this kind of issue.
Issue was at firewall end, the issue is resolved now.
Thanks for the quick support !!
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