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Create ticket via email when user is a analyst in role.

Question asked by KiranSharad on Oct 4, 2018
Latest reply on Oct 8, 2018 by Raghu.Rudraraju

Hi ,

We have implemented CA SDM 12.7 in our organization. We have enabled create ticket by email. But We are facing a issue when a analyst sends a email to create a ticket we receive a response "AHD58004:Cannot determine valid requestor id.  Cannot continue processing!".  


Kindly guise how to resolve this issue.


Kind Regards,

Kiran N.