CA Service Management

  • 1.  View Classic Workflow Task from Employee

    Posted Oct 04, 2018 11:44 AM

    It's possible to view the classic workflow tasks (inc/req/prob) from employee role?

    list/Detail (view and approve them)

     

    Thank's

    Fabian



  • 2.  Re: View Classic Workflow Task from Employee
    Best Answer

    Posted Oct 05, 2018 04:46 AM

    Not possible out-of-the-box, you need to create the necessary forms (detail_cr_wf.htmpl at least) and put them into place for the Employee interface.



  • 3.  Re: View Classic Workflow Task from Employee

    Broadcom Employee
    Posted Oct 05, 2018 11:12 AM

    Bassoalto 

    The following article should point you in the right direction

    http://www.servicedeskusers.com/Add_Workflow_to_Employee/Customer_Interface 



  • 4.  Re: View Classic Workflow Task from Employee

    Broadcom Employee
    Posted Oct 11, 2018 02:01 PM

    Bassoalto 

    Do you still require assistance on this topic/thread?



  • 5.  Re: View Classic Workflow Task from Employee

    Posted May 02, 2019 04:20 PM

    Hello Bassoalto Paul_Coccimiglio

     

    I tried to follow the article http://www.servicedeskusers.com/Add_Workflow_to_Employee/Customer_Interface   but Im still not able to create detail_cr_wf.htmpl where the Employee is able to edit the status value (Approve/Reject) from Empolyee - there is still the read only mode only...

    Could somebody share to me his detail_cr_wf.htmpl and list_cr_wf.htmpl for Employee interface?

     

    Thank you 

    Radek