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CA to Remedy Integration

Question asked by Motheeshwaran on Oct 5, 2018
Latest reply on Oct 5, 2018 by KathyMaguire

Hi,

 

We want to know whether we can change the url in Custom_5/LaunchInContext field which stores a direct link to the ticket. If yes what is the step to do the same.

 

Reason: 

We want to update the url of Remedy Smart-IT and not Remedy Mid Tier url.

 

Thanks

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