AnsweredAssumed Answered

CA PAM Integration with Remedy

Question asked by Shyam007 on Oct 5, 2018
Latest reply on Oct 12, 2018 by mulan04

Hello All,


We are integrating with CA PAM using the following url.


BMC Remedy ITSM Integration - CA Privileged Access Manager - 3.1.1 - CA Technologies Documentation 

We have the following queries :

Does CAM PAM support all the tickets present in Remedy?
Incidents -  INC

Changes - CRQ

Releases - RLM

How does CA PAM Validate the tickets with Remedy? i.e. Does it check for the change window? Does it check for the Change status and What for Incident?


How does CA PAM connect with Remedy? Is it Remedy Java API?
Or does it connect with web services?

Appreciate a quick response on this..! Thanks in Advance.!