Broadcom Customer Care

Today I placed an order for a number of PTFs which were to be returned as a zip file. This is something I have probably done 50-100 times in the past, if not more. When the order had been filled, and the zip file built, I looked at the screen that displayed my order and saw some differences.

In the past, it would show me a preferred and alternate FTP sites and an option to download via DLM. Today it just gave me the choice of DLM or FTP. Since I want to download the zip file directly into a USS file, I selected FTP. The screen I now got was different that I had seen before.

It gave me the FTP site, the logon id I was to use (My email address) and a password. In the past it would tell me the directory that held my file, but not now. I found some doc that was supposed to help, but it just said that the file would be placed into a "virtual directory". What is the name of this directory?

Hello Jeffrey Holst,

Thank you for posting your query.

Let me contact you privately for more information and assist you further. 

Regards, 

Heena

Hello, 

we had put some information together under Overview of FTP Download Changes .

For most users, the FTP via Browser link worked out well.

Only if a direct FTP request is needed, e.g. by a 3rd party tool, command line in various operating systems etc., please enter your email address and copy/paste the password from the FTP drop down information of the particular order.

The file(s) will be in the root directory then, there is no need to change directories anymore.

I see Heena reaches out to you directly as well, I am happy to help there if needed, too.

Thanks, Rainer

JeffHolst did you get the help you needed?