Check out this webcast recording by CA and Pink Elephant's George Spalding covering why understanding and taking advantage of Enterprise Service Management (ESM) is so important for ITSM teams. This webcast compliments our CA Service Management Community webcast series featuring customers presenting their ESM use cases. Here are some details about the session:
Click Here to Watch (recording)
- Getting to “ESM” from “ITSM” Without Removing “IT”
- Most traditional uses of IT Service Management (ITSM) technologies have focused on providing an IT service desk to manage and resolve IT issues and service requests. But over the past decade organizations are getting more value out of their existing ITSM solutions by using them in non-IT applications. They are used to support requests and issues for Human Resources, Facilities, Audio Visual and many other internal departments. Externally they are used as customer-facing applications in retail, lodging, human service and almost any other industry. In this session, George Spalding, Executive VP at Pink Elephant, presents some of the numbers behind this trend, examples of creative non-IT uses of ITSM, the value organizations are receiving from this and where it all may be headed. Learn how your organization can maybe get greater value for your ITSM tool!
Related Community webcast recording: