CA Service Management

  • 1.  Ticket Resolved with task pending

    Posted Oct 08, 2018 11:14 AM

    Hi

    We need create a condition for ticket do not allow change a Resolved when this it has task pending.

    Thanks



  • 2.  Re: Ticket Resolved with task pending

    Posted Oct 09, 2018 01:29 AM

    Hi!

    please refer to this question:task is pending but request closed.  Let us know if you are unclear about any of the details of making this work, I'm sure someone will help out.

    Regards,

    James



  • 3.  Re: Ticket Resolved with task pending

    Broadcom Employee
    Posted Oct 11, 2018 01:57 PM

    Jperezr 

    Do you require any further assistance on this thread/topic?



  • 4.  Re: Ticket Resolved with task pending

    Posted Oct 11, 2018 02:32 PM

    Hi Paul

    I still did not found solution a this issue, te macro action not possible create.