Vicki_Ratchford

General Availability Announcement for CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management

Discussion created by Vicki_Ratchford Employee on Oct 8, 2018
Latest reply on Oct 11, 2018 by gvihi02

 

CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management

 

October 8, 2018

 

To:           CA Service Management Customers

From:      The CA Technologies CA Service Management Product Team

Subject:  General Availability Announcement for CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management

 

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

 

Today, we are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.4.3 (CABI 6.4.3) and CA Process Automation 4.3.03 for CA Service Management 14.1 & 17.1 products - CA Service Desk Manager 14.1 & 17.1, CA Service Catalog 14.1 & 17.1, and CA Asset Portfolio Management 14.1 & 17.1.

 

New features, enhancements, and improvements included in these releases can be found here:

CA Business Intelligence 6.4.3 - https://docops.ca.com/ca-business-intelligence/6-4-3/en

CA Process Automation 4.3.03 - https://docops.ca.com/ca-process-automation/04-3-03/en

 

You can download your copy of these releases online at https://support.ca.com/ where you can also utilize CA’s case management system.  To install your product, follow the installation procedures for your product at DocOps.ca.com.  If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx.  In addition, you may find more details and supportability information at the following CA Service Management documentation pages:

 

CA Service Management 14.1 Documentation Home: https://docops.ca.com/ca-service-management/14-1/en

Supportability Matrix: https://docops.ca.com/ca-service-management/14-1/en/release-information/supportability-matrix

 

CA Service Management 17.1 Documentation Home - https://docops.ca.com/ca-service-management/17-1/en

Supportability Matrixhttps://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-release-notes/supportability-matrix

 

Please note that the Insights capability under CA Service Management xFlow Analyst interface is not compatible with CABI 6.4.3 at this time. An update in this regard will be posted in the future.

 

Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information about CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn and share with other customers, join and participate in our CA Service Management Community.

 

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.  

Thank you again for your business.

 

 

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