End of Service Announcement for CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management

Discussion created by Vicki_Ratchford Employee on Oct 8, 2018
Latest reply on Oct 8, 2018 by Chris_Hackett


CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management


October 8, 2018


To:          CA Service Management Customers

From:     The CA Technologies CA Service Management Product Team

Subject: End of Service Announcement for CA Business Intelligence JasperReports® Server 6.3


CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at, please consider this email your written notification that we are discontinuing technical support for CA Business Intelligence JasperReports Server 6.3, packaged with CA Service Management 17.0 & 17.1 products (CA Service Desk Manager 17.0 & 17.1, CA Service Catalog 17.0 & 17.1, CA IT Asset Manager – Asset Portfolio Management 17.0 & 17.1), along with its respective service packs, cumulative patches, and supported languages, effective June 28, 2019.


At this time, we encourage you to upgrade your CA Business Intelligence implementation to the latest available version – CA Business Intelligence JasperReports Server 6.4.3 (CABI 6.4.3) as soon as possible, so you can take full advantage of the latest features and enhancements this release has to offer. For information on CABI 6.4.3, please refer to the product documentation at


As CA Technologies would like to make your upgrade to CABI 6.4.3 as straightforward as possible, we are offering the following:


  • The latest supported Version/Release of the CABI product at no charge, as long as you have an active maintenance contract for a CABI product.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed at Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade.  CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade  and Upgrade Services available on   Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (

Thank you again for your business.