CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management
October 8, 2018
To: CA Service Management Customers
From: The CA Technologies CA Service Management Product Team
Subject: End of Service Announcement for CA Business Intelligence JasperReports® Server 6.3
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at https://support.ca.com, please consider this email your written notification that we are discontinuing technical support for CA Business Intelligence JasperReports Server 6.3, packaged with CA Service Management 17.0 & 17.1 products (CA Service Desk Manager 17.0 & 17.1, CA Service Catalog 17.0 & 17.1, CA IT Asset Manager – Asset Portfolio Management 17.0 & 17.1), along with its respective service packs, cumulative patches, and supported languages, effective June 28, 2019.
At this time, we encourage you to upgrade your CA Business Intelligence implementation to the latest available version – CA Business Intelligence JasperReports Server 6.4.3 (CABI 6.4.3) as soon as possible, so you can take full advantage of the latest features and enhancements this release has to offer. For information on CABI 6.4.3, please refer to the product documentation at https://docops.ca.com/ca-business-intelligence/6-4-3/en
As CA Technologies would like to make your upgrade to CABI 6.4.3 as straightforward as possible, we are offering the following: