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  • 1.  IE Browser popup message "Unable to communicate to the PPM server"

    Posted Oct 10, 2018 12:59 PM

    CA PPM SaaS Version : 15.3

    Browser: IE

     

    The customer has a single browser (IE) policy and getting the below pop up message very frequently. 

    No matter how many times you click ‘close’ it never does – X out works but you have to close the browser session to get rid of it…

     

     

    Any help/pointer is greatly appreciated

     

    Thanks

    -Venkitta



  • 2.  Re: IE Browser popup message "Unable to communicate to the PPM server"
    Best Answer

    Broadcom Employee
    Posted Oct 11, 2018 03:45 AM

    HI Venkitta,

     

    This happens when there is a session disconnect, we have in SAAS few issues with portal and we are working to get that fixed. 

     

    Regards

    Suman Pramanik 



  • 3.  Re: IE Browser popup message "Unable to communicate to the PPM server"

    Posted Oct 15, 2018 09:13 AM

    Thanks Suman.  Hopefully, I get some update on the portal issues.



  • 4.  Re: IE Browser popup message "Unable to communicate to the PPM server"

    Posted Oct 11, 2018 11:46 AM

    Hi Venkitta,

     

    Could be an intermittent network interruption, try navigating to different page and come back, may work fine after.



  • 5.  Re: IE Browser popup message "Unable to communicate to the PPM server"

    Posted Oct 15, 2018 09:14 AM

    Thanks Viral