CA Service Management

Hi Community,

I'm working on SDM REST API's HTTP methods, I have tried to get the incident records and used the GET method to get the resource and have passed the access_key which is obtained by calling rest_access.

The GET HTTP method is not successful and returning the response code 404.

I'm missing anything here, suggest me how to test the SDM GET method using SOAP UI.

Enabled the REST API access to the required factory list on option manager option did the trick, now I am able to do get operation successfully.

Venkat.

Hey Venkat,

Good find.

Normally, I have seen most installations with REST_WEBSERVICE_RESOURCES_TO_EXPOSE  set to Not_Installed

But yes, if you do have it installed, then the value should include all the resources that you need to be able to use via your REST clients.

_R

Hi Raghu,

I'm trying to access also REST via Postman, also get the access_key, but when trying to retreive /caisd-rest/cnt got 404 Bad Request.

rest_webservice_resources_to_expose is installed but not able to get the list of contact.

Also, exposed in site\rest\web.xml REST API External Address.

Any idea what it could be?

Deinstall the option ,restart,and give it another try.
Regards
....Michael

Remove anything that you've adjusted.
Just to have a plain vanilla setup.
Regards
....Michael

Hi Michael,

thanks for the suggestion, but still the same. I can obtain access key but cannot query anything else.

Also tried with pdm_configure, no help.

Best Regards,

Domagoj