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Scoreboard Change Order transfer tickets

Question asked by La-Qa on Oct 11, 2018
Latest reply on Oct 11, 2018 by KarenMatoke

Hi Team

 

I need help on scoreboard query. The following query is for transfer group for an incident.

 

We have a requirement that when Change Order ticket 'transfer' to any group it should be visible from scoreboard.

 

We have around 20 groups and i will search its uuid from backend. How can we modify following query to achieve this for CO TIckets?

 

 

(type =\'I\' AND act_log.type =\'TR\' AND group =U\'DCE80582C1CF0F4593B0B8FB2B572732\' AND active=1)

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