CA Service Management

  • 1.  Catalog Attachments - Physical location

    Posted Oct 11, 2018 09:46 AM

    Hello,

     

    Could you please help me to find the physical location for the attachments attached to requests in catalog. 

     

    Like we have for servicedesk manager:

     

    Program Files (x86)\CA\Service Desk Manager\site\attachments\default

     

    Regards,

    Sharath.M



  • 2.  Re: Catalog Attachments - Physical location
    Best Answer

    Broadcom Employee
    Posted Oct 11, 2018 09:49 AM

    Hi Sharath,

     

    The files are located in: \CA\Service Catalog\filestore\documents\requests\Request <ID>\

     

    Example:

     

    C:\Program Files\CA\Service Catalog\filestore\documents\requests\Request 10554

     

    Regards,

    Pablo



  • 3.  Re: Catalog Attachments - Physical location

    Broadcom Employee
    Posted Oct 11, 2018 09:59 AM

    Good Afternoon Sharath.

    This is the root-folder for attachments:
    C:\Program Files\CA\Service Catalog\filestore\documents\requests

    Where you'll see a sub-folder per request_id (\Request 10004)

    Kind regards, Louis.



  • 4.  Re: Catalog Attachments - Physical location

    Posted Oct 11, 2018 10:02 AM

    thanks much. You saved my time