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CA SDM 17 and ITCA 14 Integration

Question asked by Marco Antonio Velazquez Aldama on Oct 11, 2018
Latest reply on Oct 11, 2018 by Paul_Coccimiglio

Currently, I am working with the integration of CA SDM 17 and ITCM 14.
I does the steps that the manual shows me. and almost everything is fine, except the creation of tickets in automatic when a policy is vilola.

check the CA SDM log and show me the following error:

10/11 11:20:05.64 CASDMDAYSET spelsrvr 2564 ERROR api.spl 6457 AHD05520:Creation of new Asset aborted as Asset (CASC17) already exists. Continuing to click the 'Save' button will update the existing Asset.
10/11 11:20:05.81 CASDMDAYSET spelsrvr 2564 ERROR cr.spl 6154 Error getting dob by persid cr:2907
10/11 11:20:05.81 CASDMDAYSET spelsrvr 2564 ERROR api.spl 4195 Internal err applying template: Invalid template. Template set to invalid object.
10/11 11:20:05.97 CASDMDAYSET spelsrvr 2564 ERROR cr.spl 6154 Error getting dob by persid cr:2907
10/11 11:20:05.97 CASDMDAYSET spelsrvr 2564 ERROR api.spl 4195 Internal err applying template: Invalid template. Template set to invalid object.
10/11 11:20:06.19 CASDMDAYSET spelsrvr 2564 ERROR api.spl 6457 AHD05520:Creation of new Asset aborted as Asset (CASC17) already exists. Continuing to click the 'Save' button will update the existing Asset.
10/11 11:20:06.35 CASDMDAYSET spelsrvr 2564 ERROR cr.spl 6154 Error getting dob by persid cr:2907
10/11 11:20:06.35 CASDMDAYSET spelsrvr 2564 ERROR api.spl 4195 Internal err applying template: Invalid template. Template set to invalid object.

 

Note: when I right click on an asset from ITCM, the option to Create a ticket is executed correctly.

I configured the policy in CA ITCM

 

any idea, how to solve the ticket creation in automatic?

i wait your answer

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