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Introscope EPAgent for SiteMinder unable to determine agent name

Question asked by PankajSh0 on Oct 12, 2018
Latest reply on Oct 15, 2018 by PankajSh0

Hi,

 

Recently I did a policy server upgrade from 12.52 SP1 CR1 to 12.52 SP1 CR9. The same was updates on Policy Store and Admin UI as well.

We have Introscope Agent running on Policy Server and Admin UI using which we monitor the servers performance and services.

We are on Introscope Version: 9.7.0.27 with CA Wily Agent 12.0.4.0 installed on the policy server.

 

After upgrading the Policy Server is not getting monitored and when checked the logs for EPA Agent it say,

 

10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] The Agent will attempt to determine its name.
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] Unable to determine the Agent name from the System Property "com.wily.introscope.agent.agentName" because that property was either not found or had no value.
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] Unable to determine the Agent name from a user specified System Property because the property "introscope.agent.agentNameSystemPropertyKey" in the Introscope Agent Profile was either not found or had no value.
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] The Agent will not attempt to automatically determine its name from the Application Server because that feature has been disabled in the Introscope Agent Profile.
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] Using the Agent name "SiteMinderReporter" based on the "introscope.agent.agentName" property in the Introscope Agent Profile.
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] Started Error Reporting service
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent] Initial agent name set to SiteMinderReporter
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent.Isengard] Initiating connection attempts to the Introscope Enterprise Manager.
10/12/18 08:10:57 AM GMT+01:00 [INFO] [IntroscopeAgent.Isengard] The Agent reconnection delay is set to 15 second(s).
10/12/18 08:10:58 AM GMT+01:00 [WARN] [IntroscopeAgent.IsengardServerConnectionManager] The Introscope Enterprise Manager rejected the requested agent name ("SiteMinderReporter"). The name has been re-assigned to "SiteMinderReporter%1".
10/12/18 08:10:58 AM GMT+01:00 [INFO] [IntroscopeAgent.IsengardServerConnectionManager] Connected Agent to the Introscope Enterprise Manager at 10.251.152.10:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory. Host = "<hostname>", Process = "SiteMinderManager", Agent Name = "SiteMinderReporter%1".

 

I have checked the EPA Agent property file and the Agent Name set there is SiteminderReporter only. I tried changing it to SiteminderReporter%1 but then it gives error and creates another one by the name SiteminderReporter_1.

 

I updated the name again to SiteminderReporter_1.

 

Now on Introscope console I have 3 metrics by the name of SiteminderReporter, SiteminderReporter%1 and SiteminderReporter_1 and only SiteminderReporter has the correct metric which has to be monitored but that is shown greyed out.

 

Can you please let me know if any change is required on the APM side after a policy server upgrade or how can I resolve the issue.

 

Regards,

Pankaj Sharma

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